FAQ
Orders
How are Sophie's Way products made?
All Sophie's Way products are made to order. Each item is printed specifically for you by our print partner, Printify, after your order is placed. This means no two orders are sitting in a warehouse — your item is created fresh, just for you.
How long does production take?
Production typically takes 2–7 business days depending on the item. Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Can I change or cancel my order?
Because production begins quickly after your order is placed, we're unable to guarantee changes or cancellations. Please contact us at support@sophiesway.co as soon as possible and we'll do our best to help.
Shipping
Do you offer free shipping?
Yes — we offer free shipping on all domestic orders within the United States. Delivery typically takes 3–8 business days after your order ships.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates are calculated at checkout based on order weight and destination. Delivery times for international orders typically range from 7–21 business days.
Will I be charged customs duties or import taxes?
International orders may be subject to customs duties, import taxes, and fees upon delivery. These charges are determined by your local customs authority and are the responsibility of the recipient. Sophie's Way does not collect or remit duties or taxes on international orders. We recommend checking with your local customs office if you have questions about potential fees before placing your order.
My order hasn't arrived — what should I do?
If your order hasn't arrived within the estimated timeframe, please contact us via our Contact page and we'll investigate with our fulfillment partner.
Returns & Refunds
Do you accept returns or exchanges?
Because all products are made to order, we do not accept returns or exchanges, and we do not offer refunds for buyer's remorse, incorrect sizing, or change of mind.
What if my item is defective or incorrect?
If you receive a defective or incorrect item, please report it within 30 days of delivery via our Contact page. Photo evidence of the issue is required. Approved claims are resolved with a reprint at no cost to you.
What is not covered?
The following are not eligible for reprints or refunds: incorrect size ordered by the customer, change of mind or buyer's remorse, minor color variations due to screen display differences, and claims submitted more than 30 days after delivery.
Contact
How do I get in touch?
You can reach us at support@sophiesway.co or via our Contact page. We aim to respond within 1–2 business days.