Refund policy
Return & Refund Policy
All Sophie's Way products are made to order. Because each item is printed specifically for you, we do not accept returns or exchanges, and we do not offer refunds for buyer's remorse, incorrect sizing, or change of mind.
Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, we will make it right. Please contact us within 30 days of delivery through our [Contact page] and we will follow up via email. Photo evidence of the issue will be required to process your claim. Approved claims will be resolved with a reprint at no cost to you.
Non-Eligible Claims
The following are not eligible for reprints or refunds:
- Incorrect size ordered by the customer
- Change of mind or buyer's remorse
- Minor color variations due to screen display differences
- Claims submitted more than 30 days after delivery
Questions?
Reach out via our Contact page and we'll be happy to help.